24 x 7 Customer Support
Logging Service tickets, Level 1 and Level 2 technical support, Pre-sales and post-sales support, Phone order taking, Inbound customer service calls, Phone technical support All calls are logged by our PABX including time of call, calling number (if not silent), time to answer call and call duration. We aim to answer the call within 3-5 rings and answer with a script you provide us. All service tickets are logged into our Service Management system and during business hours escalated to a level 1 technician.
Is it becoming increasingly difficult allocate time to focus on your important tasks that grows your business? We provide a wide ranges of highly skilled administration assistants that can perform such tasks as: Phone answering, taking messages, transferring calls, Phone call monitoring and logging, After sales service and support, Telemarketing, Follow up client payments, Following up supplier orders, Administration and appointment setting, Application configuration (e.g. setting up CRM system), Data entry, Customer support & Create systems and procedures for your organisation
Business Development & Strategy
Management: Most of the business management of the team is done with our local specialists. Business development and strategic planning is done in Australia and is costed. Business Development: This task is done with the business owner in conjunction with a local solution specialist on an as needed basis and as cash flow permits.
Team management: The important thing about Sicoor Business Services is that we are more than just another outsourcing company.
Do you spend a lot of time in your bookkeeping and accounting tasks?( Bookkeeping services ) General bookkeeping, Bank reconciliation, Invoice preparation, Daily records updates, Business Activity Statements, Records data entry, General ledger maintenance ( Accounts preparation ) Trial balance, Annual accounts preparation, Monthly/quarterly management accounts, Customised reports ( Accounts) Accounts payable Accounts receivable Invoice processing.
IT and Software Services
Software solution and integration services provider. Our core competence is business understanding combined with technology insight. We design, develop, integrate and maintain business applications to enable businesses to solve complex, mission-critical business problems. Using our services you can stick to your core competence and stay competitive by taking care of strategic IT functions. And we offer a set of specialised services that are aligned with your vision and business needs.
In order to grow the business Marketing is paramount. Marketing generates sales and sales result in revenue. Most small businesses simply do not market or at the very least do it very poorly. We have a number of cost effective strategies that can be employed: Web site development, Account Management, Focused Telemarketing, Development of marketing collateral, Search Engine optimisation, Social Media Marketing, Brochures, Flyers, Mailouts, Newsletters, Animated Video’s
Sales follows marketing. Local staff will need to have some involvement in this and in selecting individuals or small operators to be part of this organisation their sales/account management capabilities will need to be assessed. An ability to create and maintain great relationship with clients is essential. The Account Management role can be shared between local operators and the Sicoor Sales team.