04 Dec

Remote Support – On Site IT Support

Remote Support is your IT support service that only requires one phone call or an Internet connection. It is a fast, efficient and most cost-effective IT Support, totally transparent using our on-line secure customer portal.

Our 23 years’ experience shows us that most computer network issues can easily be fixed by Sicoor without site visit, saving you time, money and reducing our carbon footprint. Clients can call our Technical Support team and we will connect to your PC/Server while still talking to you on the phone.

Sicoor understands some clients may prefer on-site support and we also understand some problems cannot be fixed remotely. Therefore a Sicoor engineer will visit your place on a designated day or on a regular basis to keep your systems efficient, productive and relevant.

This could involve undertaking remedial work, answering user queries, installing new devices, incorporating software fixes or re-configuring user software. It could even involve activities like implementing remote access facilities for mobile or field-based staff, buildings servers or configuring enterprise wide backup solutions. When you place a call with Sicoor Support Team, we will advise you what we believe will be the best course of action to ensure that your problem is resolved quickly and cost-effectively.